Effective date: 15 June 2026

This policy governs payment, invoicing and refunds for the Services and should be read with the Terms and the Privacy Policy.

6.1 Subscription plans

Ezyiah offers subscription access with multiple plans, for example Starter, Core, Growth and Scale. Features and pricing are set out on the website and may be updated with notice.

6.2 Payment

Fees are payable in advance for the subscription period using accepted payment methods. You must keep your payment details current.

6.3 Billing cycle and auto-renewal

Subscriptions renew automatically for successive periods unless cancelled before the next renewal. We will make renewal terms clear and, where we increase fees, we will give you at least 30 days' notice before the increase applies to your next renewal, so you can cancel before it takes effect.

6.4 Taxes

Fees are exclusive of GST and other applicable taxes unless stated otherwise. You are responsible for any taxes associated with your subscription.

6.5 Invoicing

Invoices are generated automatically, are available in your account dashboard, and include the information required for tax purposes.

6.6 Refunds

Subscription fees are non-refundable except where required by law, including the ACL, or as set out below. No refunds are provided for partial use, unused credits or early termination, except where required by law.

6.7 Exceptional refunds

At our discretion, we may provide a refund for a verified outage of the Ezyiah platform exceeding 72 continuous hours that is not caused by you or by an event outside our reasonable control, or for a billing error clearly caused by us. Requests must be made in writing to [email protected] within 14 days of the incident.

6.8 Beta and promotional offers

Fees for beta access, early access or promotional offers are non-refundable unless expressly stated.

6.9 Cancellation

You may cancel at any time in the platform. Cancellation stops future charges but does not refund past payments, except where required by law, and access continues until the end of the current paid period.

6.10 Disputes

For billing disputes or refund requests, contact [email protected]. We will review and respond within 7 business days. Your rights under the ACL are not affected.

6.11 Changes

We may update this policy from time to time and will give notice of material changes. Section 1.16 applies.