Billing and Refund Policy

Effective Date: 25/01/2026

This Billing and Refund Policy governs the payment, invoicing, and refund processes for users of Ezyiah Pty Ltd (ACN: 683 839 723) ("Ezyiah", "we", "us", "our") AI-powered accounting platform ("Platform"). This policy should be read together with the Terms & Conditions, Privacy Policy, and Cookie Policy.

1. Billing

1.1 Subscription Plans

  • Ezyiah offers subscription-based access to the Platform with multiple plans (e.g., Starter, Core, Growth, Scale).
  • Features, credits, and pricing are detailed on the Ezyiah website and may be updated with notice.

1.2 Payment Terms

  • Fees are payable in advance for the subscription period.
  • Payment is due at the start of the subscription period.
  • Accepted payment methods include credit/debit cards and other methods as notified on the Platform.

1.3 Billing Cycle

  • Subscription fees recur automatically unless cancelled before the next billing cycle.
  • Users are responsible for keeping payment information up to date.

1.4 Taxes

  • All fees are exclusive of applicable taxes (e.g., GST).
  • Users are responsible for any taxes associated with subscription fees.

2. Invoicing

  • Invoices are generated automatically upon payment.
  • Users may access invoices via the Platform account dashboard.
  • Invoices include all required information for tax purposes.

3. Refunds

3.1 General Refund Policy

  • Subscription fees are non-refundable except where required by law.
  • No refunds are provided for partial use of the Platform, unused credits, or early termination.

3.2 Exceptional Circumstances

  • Refunds may be considered at Ezyiah’s sole discretion in cases of:
  • Platform outage or failure exceeding 72 hours, not due to user action
  • Billing errors clearly caused by Ezyiah
  • Requests for exceptional refunds must be submitted in writing via support email within 14 days of the incident.

3.3 Beta or Promotional Offers

  • Fees paid for beta access, early access, or promotional trials are non-refundable unless explicitly stated.

4. Cancellation

  • Users may cancel their subscription at any time via the Platform.
  • Cancellation prevents future recurring charges but does not refund past payments.
  • Upon cancellation, access to the Platform will continue until the end of the current billing period.

5. Disputes and Contact

  • For billing disputes or refund requests, contact Ezyiah via the support email provided in the Platform.
  • Ezyiah will review disputes promptly and respond within 7 business days.

6. Changes to This Policy

  • Ezyiah may update this Billing and Refund Policy from time to time.
  • The updated policy will be published on the Platform with a revised effective date.
  • Continued use of the Platform constitutes acceptance of the updated policy.

Contact: [email protected]