Effective date: 2 November 2026
This policy governs payment, invoicing and refunds for the Services and should be read with the Terms and the Privacy Policy.
6.1 Subscription plans
Ezyiah offers subscription access with multiple plans, for example Starter, Core, Growth and Scale. Plans may include different features, credits, usage limits, Team Member seats or other entitlements. Features, seat inclusions and pricing are set out on the website or purchase screen and may be updated with notice. Different plans, features and trial entitlements may apply to Business Owners and to accounting firms. Any free trial or trial credits, including the number of transactions included, depend on the account type and are set out at sign-up.
6.2 Payment
Fees are payable in advance for the subscription period using accepted payment methods. Where a plan charges for additional Team Member seats, added seats may increase subscription fees as disclosed when the seat is added or the plan is changed. You must keep your payment details current. Where an accounting firm or other user pays for a business's access to the Services, that user is responsible for those fees, and any arrangement between that user and the business about the cost is a matter for them.
6.3 Billing cycle and auto-renewal
Subscriptions renew automatically for successive periods unless cancelled before the next renewal. We will make renewal terms clear and, where we increase fees, we will give you at least 30 days' notice before the increase applies to your next renewal, so you can cancel before it takes effect.
6.4 Taxes
Fees are exclusive of GST and other applicable taxes unless stated otherwise. You are responsible for any taxes associated with your subscription.
6.5 Invoicing
Ezyiah's invoices to you for your subscription are generated automatically, are available in your account dashboard, and include the information required for tax purposes.
6.5A Invoices you issue to your customers
This policy applies only to amounts you pay Ezyiah. It does not apply to Quotes or Invoices you create or send to Your Customers through the Services. Ezyiah is not a party to those transactions and, unless a feature expressly states otherwise, does not collect, hold or refund payments for them. Pricing, GST, payment terms, refunds and disputes with Your Customers are your responsibility.
6.6 Refunds
Subscription fees are non-refundable except where required by law, including the ACL, or as set out below. No refunds are provided for partial use, unused credits or early termination, except where required by law.
6.7 Exceptional refunds
At our discretion, we may provide a refund for a verified outage of the Ezyiah platform exceeding 72 continuous hours that is not caused by you or by an event outside our reasonable control, or for a billing error clearly caused by us. Requests must be made in writing to support@ezyiah.com.au within 14 days of the incident.
6.8 Beta and promotional offers
Fees for beta access, early access or promotional offers are non-refundable unless expressly stated.
6.9 Cancellation
You may cancel at any time in the platform. Cancellation stops future charges but does not refund past payments, except where required by law, and access continues until the end of the current paid period.
6.10 Disputes
For billing disputes or refund requests, contact support@ezyiah.com.au. We will review and respond within 7 business days. Your rights under the ACL are not affected.
6.11 Changes
We may update this policy from time to time and will give notice of material changes. Section 1.16 applies.